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Burning Money (purpleslog, Flickr)Do This Right Now:

Step 1: Pull out few hundred dollars.

Step 2: Light them on fire.

Now, most likely you are thinking that I am a nut job for telling you to do this. The truth is that you are doing this already. You are literally grabbing wads of money and just lighting it on fire. Most companies are doing this because they do not know what marketing is exactly.

So to help, here is my definition of marketing: Incorporating all aspects of your business into convincing someone to know, like, trust and buy from you on a regular basis. Marketing is not just sales, ads or getting customers. It’s customer support, employees, customer relations, accounting, sales, advertising, cleanliness, and the 8 million other things it takes to keep a business running smoothly. When you do not consider these other factors into your marketing, you can lose customers. If you have a horrible tech support staff, customers will hate dealing with you and find another company that treats them better. If you have a dirty restaurant, people won’t want to eat there. If you don’t ship things correctly, customers will buy somewhere else. Marketing is not as simple as you would expect. It’s more than the ads your company produces. Marketing is everything. In your business what other areas besides ads and sales can you improve your marketing?
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cardsThat’s right, I said it. Your business card is stinking worthless. Right now it’s sitting in either the trash somewhere or in a big pile of other business cards never to be found again. The business card can be a great tool for your business. It’s your calling card, but you must make it interesting enough to keep and make the folks who get it ACT! Too many businesses simply have the standard: Name, Address, Fax, Cell, Logo, Name, Email, Tag-line and Website.

And nothing more. Now, this is the basics that you need. It’s basically your name, rank and serial number. There is no direct response. No offer or call to action. The whole purpose of your business card is to get someone to contact you or ACT! The problem is that most people don’t give them a reason to. They just have the impression of: I am here when you need me. The business card is more than a piece of paper with your contact information, it’s a tool in your marketing arsenal. Why not ask them to act?

I have an idea for you. It’s going to seem so obvious, simple and easy, you will probably wonder why you have never taken advantage of it. Ready? Use the backside of your card to make an offer or call to action. Bam! Have you ever thought to take advantage of the back of the card? In my business, I get hundreds and hundreds of business cards. 99.9% of them don’t take advantage of this space.

Great idea, now what do I put there? Well, as I stated earlier, your business card is a marketing tool. Why not put a drive to your website, or online newsletter promotion? How about give them access to a free report or information from your business via the internet or pre recorded conference call? Offer a free trial. Put a big fat coupon there. The options are endless. The point is to drive them to ACT! How could you change your business card to become a more effective tool?

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What Is In It For Me?

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think!Not too long ago I was shopping for a computer. I went to several locations and talked to several people. I noticed the same sales and marketing mistakes at all of the locations. These stores could spout off all of the great features and how one was faster than the other, but they didn’t focus on the one thing that mattered to me most: WHAT IT COULD DO FOR ME. Why didn’t they ask me what I was going to be doing with it? Why didn’t they ask me what I wanted to accomplish with it?

Consumers today do not care about features of your product. They care about benefits and how those features make them feel. They care about how the features are going to benefit their lives. Does it make them happier, more productive, sexier etc. Honestly, they only care about themselves!

Stop selling features and start selling benefits. To help you get started here is an example:

Feature: 500 Gig hard drive.

Benefit: With a 500 Gig hard drive you can never lose those family memories of your son playing baseball again. Or with a 500 Gig hard drive you’ll never run out of space for your music.

You want the benefits to paint a picture in the person’s mind about your product. What want them to see themselves using the product and it making their life easier, better, more productive etc. By selling benefits over features you are hitting areas that matter to that individual person and it gives them an emotional connection with your product or service.

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IMG_0368I snapped this picture at a trade show recently on my iphone during an event for one of my clients. As you can see at another booth, there are employees just sitting there propped up, barely acknowledging a customer. This event cost that business owner around $2,000- $3,000 for a booth, he bought four for his set up. All sabotaged by these two employees who didn’t care.

As a business owner you spend lots of money in advertising and marketing to get the phone ringing and customers walking through your doors. The downside is that often times your employees are throwing your money right back out the window! You have to realize that no one cares about your business the way you, the owner, does. Employees don’t care if a customer walks out because their paycheck will be the same regardless. I have news for you. Your paycheck won’t. You need to spend time working with your employees and making sure they know about what you are trying to accomplish. Perhaps you could offer incentives or commissions for customers they keep. When Best Buy wanted to sell more magazine subscriptions (yes magazines) they informed the employees why, how and offered incentives to the person who brought the most in. Recently, I was considering doing business with a local printer. So I called the company and was greeting by a grumpy, uninterested person on the phone. He made it sound like I was interrupting his day. You know what happened? The printer lost the capability to work with me (a massive job by the way). All because of that one employee. I thought wow, If this is how I’m treated before become a client, how will I be treated after I become one? The bottom line is that you need to train your employees telephone manners, people skills, sales tactics, customer turnoffs, what you are trying to accomplish with your marketing, etc. Stop letting the people who work for you sabotage your business.

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400_sofitel_toiletA friend of mine sent me this picture. This bathroom is so interesting, it’s hard not to talk about it. Thats how your business needs to be. What can you do to make your business so exciting, people can’t help but talk about it?

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Quickie: Toilet Marketing

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allbransydney
Here is a quick tip for marketing your business: use the toilet. To your advantage that is. Your customers have nothing to do but stand or sit there facing a blank wall. Why not give them something to look at? You could post calendars of upcoming events. Promotional materials to cross sell your other goods and services. Create a newsletter about your business and tape it to the back of the stall. Hey just for kicks you could call it “the throne.”


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