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A lady once hired a plumber to come and fix her sink. He walked right up to it and banged the pipe and turned a knob until the clog was fixed. He promptly handed the lady a bill after about 2 minutes of work. “$105! Why all you did was bang the pipe and turn a knob! I want a breakdown of why this is so expensive.” The lady exclaimed angrily. The plumber smiled and said, “It’s $5 for banging the pipe and turning the knob. It’s $100 for knowing where to bang.”

I think in business sometimes we forget the value of our genius. What I mean by this is that you are an expert in your field. You obtain knowledge that others lack. You have been to the seminars, bought the books and spent the countless hours honing your skills. Through trial and error you have figured it out. That knowledge is years in the making and you spent your time and money to obtain it.

In the land of the blind, the one eyed man is king.

You shouldn’t cheapen that knowledge by losing sight at it’s worth. You were the one who spent years learning. You faced trials and hardships to get there. Your experience is extremely valuable to someone who needs to get where you already are or know what you know. I think sometimes we allow others to pick and prod our genius out of us. We allow them to take from us what we have spent years learning. LET ME BE CLEAR: I am not saying we shouldn’t help others get where they are trying to go. I am a firm believer that if you help enough people get what they want, then you will eventually get what you want. I believe professionals should exchange ideas and help one another. I just want you to be aware and guard your genius. I want you to realize the value behind your knowledge when others don’t respect what you went through to obtain it.

Don’t cheapen your genius.

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This is me as batman as a kid! Ha.

A few days ago I was waiting on my car for an oil change when this kid came running around me making a buzzing noise pretending to be some kind of a spaceman on an epic journey. I wondered what that kid was thinking. What world had he dreamed up? Where was his mind taking him?

I asked myself: what happened to our imaginations? When we were kids you could give us a ruler and we could pretend we were pirates. Somewhere along the way we stopped and were crushed with a big fat dose of reality. Life happened. We get kids to feed. Jobs to work.

No more lands to conquer. No adversaries to fight. What happened to us? When did we lose the ability to imagine? Our power to visualize something not there? As we grow older our imaginations leave us. They get stuffed away in a closet in the backs of our minds and replaced with life. We forget how to play and create great new lands out of thin air. I wonder if this is why so few start businesses and go out on a limb in pursuit for their dreams. Perhaps they have forgotten how to imagine great distant lands in their minds. Obviously if we saw a grown man buzzing around pretending to fight pirates we would put him in a straight jacket. Quickly.

But what about the ability to imagine an idea or dream up a better world? Perhaps our loss of imagination keeps us from not seeing what isn’t there. Imagination is what lead to every great innovation, creation and revolution that was ever created in history. Our leaders had to see a better world through imagination. If you want to make a difference, you have to fight for your imagination. Bring it back. Let out that kid in you and dream up something incredible.

What are your thoughts?

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IMG_0169Not too long ago I was on vacation in Atlanta where we stopped at the Coke museum. Coke had created a museum of nothing but old coke memorabilia, history, taste testing and the process to create Coke. It was really interesting stuff. I mean wow, what a great way to build its brand recognition also! Hundreds and hundreds of people were standing in line to go inside to learn about and see all things Coke.

There was one thing that stood out to me. I noticed a secret stealth marketing tool by Coke that was brilliant (whether it was intentional or not). Just about everyone was taking pictures. Everyone was taking pictures with stands, logos and mascots of Coke. These pictures are all tiny advertisements for Coke. Social networking websites like Facebook, Myspace, or Flickr all offer free picture uploading. What do you think these people are going to do with all those digital camera pictures from their trip to the museum? They are going to upload them to the internet for their friends and family to see. See what I mean? I uploaded them to my blog. Now they are here for you guys to see!

Here’s an idea for your business: Find creative methods to get people to take pictures with your company. Perhaps you could put up a cool background that they could feel like a celebrity on the red carpet, or bring out a mascot or someone famous in your industry. Maybe you could go a step further and hire a photographer to take pictures and put your logo and website on the bottom. It could help spread your brand through social media like facebook, myspace and flickr.

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russian-rouletteAre you playing Russian roulette with your business? Well, you could be if you aren’t marketing to women. Not too long ago a study found that women control 83% of purchase decisions and are the chief purchasing officer in most households. This mammoth-sized market has become a 4.7 trillion dollar machine (and that does not account for teen spending). Women are a majority, not a niche market. Another study found that women are responsible for more than 89% of bank accounts, 80% of healthcare, and 51% of all electronic purchases.

There is, however, one big problem: communication to them. A lot of marketing is aimed at a male audience and does not account for the large market of women. Women are a much tougher crowd to convince to purchase. What can you do to make your business speak her language? I have assembled a FEW concepts to help over the next few blog entries.

To begin: If you are going to market to women, you must understand the differences between the men and women and how they shop. Men buy while women shop around a bit. For example, a man and woman go to purchase a particular item. The man is going to walk in, find it and buy it within 5 minutes. Women however, are much more complicated. A woman is going to seek information first to learn the ins and outs of the product or service. In a recent study, 70% of women do research on a particular product before they purchase. Women like to find out all the nitty gritty first. They do this because they want to make informed decisions about a product or service. She, for instance, might Google a review of a restaurant or ask a salesmen a few questions. Ever notice how women will read the instructions, while men tend to just try to put it together? Similar concept. Women want the info first before acting.

The next concept is that you must understand that a woman goes through what I call a “shopping process.” She first, will find the product or service she wants. She then will think about it and then will think about it some more. She goes through a collaborative process where she will ask questions like, “what do you think about this?” or “does this look good?” Make your store a place that allows for collaboration from friends with things like couches in the dressing area. Or your business could offer “consultants” to offer free advice. Here is an example: There is a great women’s clothing store that has style consultants that show women how to dress for their body shape, skin tone and much more. They establish a connection with her and reassure the woman that they look good in that dress they tried on. Imagine the difference in a place like that over shopping at Wal-mart. Also, make comparison-shopping easy. Show her that she is making the smartest decision with testimonials and benefits of purchasing from you. She needs to know her purchase is the right choice. Teach your salesmen or employees objections she may have and how to respond to them properly. Women are very detail-oriented. She next has to feel good about her purchase. She will consider factors like: how will this affect me or my family? Lastly, if she feels completely satisfied, then she makes a purchase.

Don’t play Russian roulette with your business and start marketing to women. More concepts to come soon!

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ross-giantmanDenial of yourself is one of the saddest tragedies of our world today. We have millions of people out there that are holding themselves back by denying their extraordinary ability to accomplish something.

They deny who they are.
They deny who they could become.
They deny their future success.

Right now, there is someone somewhere holding a new invention, a new symphony, a new cure, a new book or a new business idea inside themselves that could revolutionize their industry. We have assistants that should be running companies. There are back up singers that should taking the front stage. However, their self doubt has held them back. They sabotage their success with internal statements like: “I couldn’t do that. I don’t have the education.” Or “I’m not good enough. There are thousands better than me.”

They have denied their inner giant. They have denied their ability. They have told themselves that success is for other people and not them.

You have untold talent right before you. It’s lingering inside of you. Right within your grasp. If you continue to think small, you will remain small. You are capable of doing great things. You have talent inside of you waiting to burst out and carry yourself into greatness. I truly believe that you can do something incredible, if you dedicate yourself to your success. Stop holding yourself back. Stop limiting your own supply.

You have the talent.
You have the knowledge.
You have the ability.

SO USE IT.

Are you denying your inner giant?

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pasbrandx008370-reaping-what-you-soThere are two lessons that I have learned that has influenced me more than anything else. I learned them from two great speakers, Jim Rohn and Jack Canfield. The two lessons are:

#1: Take 100% responsibility for your life.
#2: You reap what you sow.

In his book, The Success Principals Jack writes:

One of the most pervasive myths in the American culture today is that we are entitled to a great life- that somehow somewhere, someone (certainly not us) is responsible for filling our lives with continual happiness, exciting career options, nurturing family time, and blissful personal relationships simply because we exist. But the real truth is that there is only one person responsible for the quality of life you live. That person is you.

You are either the key or the lock on to your success.

It amazes me just how different my life has been once I learned these two foundation principles. I learned that where I was at, was 100% my doing. It wasn’t my environment. It wasn’t my circumstances. It wasn’t the economy. IT WAS ME. When I took a step back and looked at the down and dirty truth, I found that I had created who and where I was in life. It was my efforts that determined my future.

Acceptance of what has happened, is the first step in overcoming any misfortune. — William Joyce.

Most of us have the tendency to blame everything but ourselves. “Oh, it’s the economy.” “My boss doesn’t pay me enough.” Or “My kid doesn’t come by enough.” It’s always everyone else’s fault and not our own. We never step back and see the real problem: OURSELVES. The truth is that we determine where we are and where we are going. We choose to live the way we do. There is always something more or extra we could have done. We could have banged on more doors rather than sitting around complaining. We could have worked harder and built a better product. We could have spent more time with our families. We could have dedicated more time to our craft than watching TV. There is always something else we can do to work on our success.

We have to stop blaming everything else and realize that WE alone are responsible for our results. Take responsibility for where you are. Know that you will get out of life what you put in.

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Do You Have Stupid Rules?

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angry1Every business has rules. It uses them to make life easier and “run smoothly.” However, just about every business has stupid rules as well. Recently, I went to a restaurant that had only a few people eating there. I asked for a booth instead of a table. The hostess told me that the booths were sectioned off because they were low on staff.

What does that mean exactly?

What does it matter whether a server walks an extra 3 feet (literally) to serve me at a booth over a table? This is a stupid rule. Was it really worth it to start me out with a bad opinion of the restaurant by being uncomfortable over a few extra feet and a stupid rule? Here’s another one: I watched as a couple requested a specific server and were denied during a slow time. They ended up walking out of the restaurant. The hostess let them go! Had she just granted their request for the server they wanted they would have stayed. Is it worth the cost of losing a sale? Companies set “rules” to make operations run better but often end up hurting themselves in the process.

Think about your policies and determine if they are stupid and could be costing you sales. Are they more likely to make a customer upset rather than satisfied? Is it really worth potentially losing a customer for some stupid rule?

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Success Tip: Get Rejected.

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rejectedThat’s right, you read it correctly, go get rejected. Why? Because in order to win sometimes you must first fail. My business partner has a great quote he has said for as long as I have known him:

I truly believe that you have to fall off the horse, scrape your knees, bump your head to become successful. Learn from your mistakes and do better, once you do, you will become stronger. — Hazen Christensen

So get out there and get rejected. Your failures teach you how to succeed by teaching you valuable lessons. Learn to embrace failure and build yourself upon it.

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IMG_0179 I love this picture. I snapped it at the coke museum a few months back. It’s a door that says “not an exit.” with an exit sign above the door.

Brilliant.

I thought it was interesting because it illustrates a point you need to be careful of in business: Be Careful Not To Confuse Your Customers.

I watched amused as several groups of people tried to exit out the door while debating whether or not it was an exit. In your marketing, never assume that they can figure it out on their own. The more difficult your process, the more it will be misinterpreted and will lead to more problems. If it is difficult to navigate on your website, they won’t make a purchase. If you have to go through a process, they will go elsewhere that’s easier. Try to make it easy as can be on your customer. If you can do little things to make the process simple, DO IT. Don’t let it take an act of congress to buy from you. Government entities are perfect examples of this. Ever notice how they make it so blooming hard to buy from them? You have to have certain papers to make a purchase (that you can never find or forgot at home) and it literally takes hours just to accomplish simple tasks like getting a license plate. They might as well make it to where you need a sample of blood just to pay for car registration. Secret shop your business and see how easy it is to make a purchase from your business. See what it feels like yourself. Note the hang ups and where it can be made easier. Today’s customer won’t buy where it’s difficult or confusing. Your customer needs to trust you are the right person to spend their money with. They can buy the same product from someone else in minutes. So make it easy on them.

What can you do right now in your marketing to make it easier on your customer?

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