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If you didn’t know already… I have an ebook, Diaries of a Madman coming out in preview form for my newsletter subscribers. I’m releasing it here before it goes up for sale, because I want your feedback. What do you think of the mock up of the cover?

Had a lot of my subscribers ask me why the title, Diaries of a Madman? I choose that title because a lot of people think entrepreneurs are crazy when they first get started in business. They tell them they are nuts and it will never work. It happens to the best of us, even from our closest friends and family. Perhaps we are a little crazy to imagine something different. We see better worlds with new ideas and concepts. To everyone else we are madmen in a sense. I’m pretty proud of that. So I just decided to run with it, hence Diaries of a Madman.

Let me know your thoughts! If you aren’t on the newsletter, get on it so you can get an advance preview copy when it gets released next month! (Sign up at the bottom of this screen. Make sure you confirm your email, or you won’t be added to the preview list!)

 
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We all hit roadblocks in our life. One of these roadblocks is rejection from others with our ideas, aspirations and dreams. Most likely you have pitched your idea and got negative feedback from your closest friends. Maybe you started a new business venture or passion and your family thought you were nuts. We all have plans until someone says you can’t do something then your doubts and fears set in and try to take over. I saw this picture and it reminded me of how easily your passions can get crushed by other’s feedback. If you let them of course. I have personally seen people start in a business and get one or two rejections and decide to throw up their hands and quit. Why would you let one or two people determine your entire life or ruin your plans?

There are (according to google census) 307,006,550 other people you can talk to in the United States alone. How are you going to let a handful of people dictate your entire future when you can find soooo many others that might be interested? Everyone gets rejected at some point. Babe Ruth, known for the biggest homes runs, also struck out the most. You must realize that the biggest professionals, movie stars, business owners of all time, each get rejected at some point. You just need to pick yourself up, realize that it is nothing more than what it is: AN OPINION from someone else (Which they will gladly offer to you for free because they have no skin in the game).We all have plans for the future. Don’t let others dictate your life goals because they didn’t agree with your opinion, dreams, aspirations, business or product. It’s ok to get feedback from others, but you shouldn’t shift your entire plans because they didn’t believe in your passion. There are so many people out there that will tell you that you can’t do something. What you have to do is turn around and say ‘watch me.’ (love this picture!)

Stay Hungry. Stay Foolish.

 
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Got an email today from a reader, Ken asking about how to deal with unhappy customers. His question: “I have a customer that I am constantly doing so much for, but they don’t see it. I give them extensions on payments, I add incentives, I give away free services, but still they are unhappy. I’m at a loss. What can I do to please them?” Ken, most likely you never will. Some people just will never be happy with the work you do. The meals too hot or cold, the design isn’t right, what they were happy with before, they aren’t happy with now. In business, it’s going to happen, no matter how good you are. There isn’t a lot you can do about it because they just can’t be satisfied.

When dealing with customers, I try to go above and beyond as much as I can. When by contract I’m required to spend 2 hours a month on something, I’ll spend a day or more. Sometimes a few days. When I’m required to build a 10 page website, I’ll build 20. When it would cost a client thousands to hire someone to shoot and edit a video, I’ll snap it and deliver it for free. Why do I do this? Because I care and try to over-deliver. I will often throw in extras at no charge just to do something more to show value for being my customer. This is often to my own detriment because many take advantage of the generosity. I believe those unadvertised bonuses make a huge difference, but you have to also be careful to not train them to expect free stuff and extensions all the time. Make sure they see the value behind the extras. Show them how long it takes, how much value you are giving them. Show them what you normally charge for the extras.

No matter how great a job you do, there are some folks that just won’t see the value though. Those types you need to get rid of. When you focus your attention on the people that do not appreciate what you do for them, you can’t focus on the ones that do. The extra 20 hours you spent trying to please that one person who will never be happy with you or doesn’t value what you do, could be spent going after a new client that will. How many phone calls to prospective clients could you make in 20 hours? Fire your bad customers. I have personally fired two in my life. It just wasn’t worth keeping them around. You shouldn’t waste time trying to validate them being a customer with you. If you did quality work for them, and they don’t see it, let them go hang themselves with a different business that won’t offer as much value. Let them see just how great they had it. Focus on getting customers that love your work. Ditch the ones that don’t. There is too much money to be made with people that will value what you do. Upfront, you may lose a little bit of money from that customer, but in the long run you will be happier, have much less stress and be more profitable.

 
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“That will never work, my aunt tried the same thing and failed.” Those were the words that came out of a prospect for my network marketing company, Visalus today. I think learning from others mistakes can be beneficial, but it can also hurt you too. You see, where others fail doesn’t mean you will too. Just because your aunt Sue can’t market a product, doesn’t mean you can’t. Just because Richard can’t start a business properly doesn’t mean you can’t either. Your results are your own and determined by what you put in. How do you know that they even took the product out of the shrink wrap? Do you know if they properly trained themselves? Do you know if they treated it like a real business, or just simply “this thing they are doing.” Don’t inhale the smoke others blow. Their failure could have happened for all sorts of reasons. Their failure has nothing to do with you. YOU have to do with you.

 
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The other day, I attended a seminar where the speaker, multimillionaire Blake Mallen, said:

“You are either politicking or producing, but you can’t be doing both.”

Gossip or politics doesn’t get you any closer to your goals. Most of the time it keeps you from taking action and doing any real work. If you look at most true producers and achievers, they simply don’t have time, nor the desire to be apart of it. They are to busy creating value and taking steps towards advancement to care about whose dating who, or “showing” everyone how successful they are.

There are a lot of organizations where people get so caught up in the water-cooler gossip that they never produce any results in the process. They may be “in the know” or part of the “in” crowd, but usually no real production occurs from it. If you want to go after your goals, you must produce and leave the gossiping to the others that don’t really want success. What kind of a return does the drama between Sue and Charles produce? How closer to your goals does running around keeping up appearances get you? What money is made from gossip or politics?

You can either be politicking or producing, but you can’t be doing both. Me… I’d rather have the results.

 
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I got a sad email today from a person who believed that I shouldn’t encourage everyone that they can achieve anything they want. They believed that some people simply don’t have it in them to be successful. They asked: “How are you going to believe that Tom that works in a factory, broke and without a good education is going to succeed?” My answer: I see it everyday. Most all of my entrepreneur friends came from nothing. No rich uncles to pass down wealth, they didn’t have the genius of Steve Jobs. Heck half of them never went to college! They are regular everyday people that went after their goals and succeeded. Pessimists are the great destroyer of our world. They see the bad side in everything. They view the world through grey colored glassed and never see a brighter future. They neglect to ever take chances or try new things because they are live in a world of fear. Pessimists are also some of the starkest critics and hate to see someone to succeed. When someone succeeds they have something to compare their own mediocre lives to. Have you ever met a successful pessimist? I doubt it.

I am a firm believer that inside every person there lies a king. To a few, this king is full of life with the world within its grasp. In others, it lies dormant just waiting to be unleashed. I believe we all have it inside of us to become something incredible. If we could only discover it within ourselves, then our possibility could be endless. However, it’s us that must make the decision of whether or not to search for it.

I believe that no matter who you are, where you were born, what your parents were like, what your circumstances are, there is only one limit on your entire future, YOU. One of my favorite authors and mentor, Mark Qualm puts it this way: If you permit life to walk over you, or worse, just pass you by, you deserve it. You are not a helpless pawn, at the mercy of forces out of your control. You are exactly the opposite. You are you, and only you can CREATE your future. Do not let life happen to you, create the life you deserve.

We live in a world with limitless opportunity. It’s out there, you just have to find it by letting out your inner king. I have personally seen the most undereducated, poorest people find riches and success. They aren’t superhuman, they didn’t have advantages, they simply saw a better world for themselves. They let out their inner king. Recently, I met with Ryan Blair for dinner. Ryan is a serial entrepreneur, multimillionaire that came from nothing. His father was a drug addict, sisters and brothers were in and out of jail. He had ZERO advantages. Yet he saw something more in himself. He let his inner king. Inside of you is the ability to become anything you want. You just have to let it out.

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Dump Your Duds.

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If you want to get where you want to go, you have to Dump Your Duds. Your duds are clients, people and friends that are going to hinder your success or keep you from moving forward. They might be close friends, family members or even your old fraternity or sorority members. It’s anyone that does not encourage you to become more. This was something I have had to learn the hard way. I held on to for a long time to my duds thinking they were my friends. Truth be told they really weren’t. They were encouraging me not to do something worthwhile and it took me along time to realize it.

In my opinion, a true friend wants to see you succeed. They encourage you to become great. They want to see you become more. It took me a while to see that my duds didn’t want this for me. They didn’t want to see me succeed. They wanted me to stay the same or worse, fail (some even attempted to sabotage my results). Hugh Macleod puts it this way, “Great ideas alter the power balance in relationships. That’s why great ideas are initially resisted.” You will become like the people you spend the most time with. Do you want what they have? If you don’t, then you need to surround yourself with people that have what you want. Do your friends encourage you to be the best you can be? Or give you permission to stay the same? I don’t spend time with those people anymore. I surround myself with folks that want to see me become great. They encourage me to become more than I am. And I do the same for them. It has made a huge difference in my life and my results. Do this: Write down everyone you spend the most time with. Are they positive towards your goals, or negative? It’s time to dump your duds.

There are two types of people, anchors and motors. You want to lose the anchors and get with the motors because the motors are going somewhere and are having more fun. The anchors just pull you down. – Wyland

You are the average of the five people you spend the most time with. – Jim Rohn

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America’s Got Crabs.

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Heard an interesting fact about crabs the other day by my buddy Brian Bellville. Apparently, its hard to catch a speedy crab but easy to keep track of them once you have them because of their instinct to “pull each other down.” Once you have at least two crabs, you just put them in a box. A crab by itself could easily just climb out, but if there is another crab there, he will reach up with his claw and pull the first crab back down before he can get over the edge. They don’t help each other in their frantic escape to regain their freedom. They do the complete opposite. It’s as if they can’t tolerate another crab escaping or rising above their level without them. So these crabs keep pulling each other down and none of them escape their captivity and get where they want to go.

Sadly this happens with people too. It seems that it is part of human nature to envy those who get ahead of us. Many people try to pull others down either through sabotage or verbal criticism. It’s unfortunate that this happens because it keeps weaker minds from pushing further. I believe that we should do the opposite of what crabs do. Instead of attempting to hold another back, why not lift them up? Give praise instead of criticism. We should support each other’s efforts. Personally, I enjoy seeing someone succeed, even if it’s faster than myself. It often encourages me to do better. There is a great quote I read the other day:

“Where you see valid achievements or virtue being attacked, it’s by someone viewing them as a mirror of their own inadequacy instead of an inspiring beacon for excellence.” — Vanna Bonta

Many people out there are like the crab. They attempt to hold others back because of their own mediocrity. Why should we look at others success as negative? Why pull another down for achieving something great? If someone is succeeding, that person has a chance to better the world in some way! We should look at their example as inspiration to better ourselves rather than an excuse to criticize for our own inadequacies.

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Last post I talked at the suppression of genius. There were some really interesting studies that showed that as people get older, they get less creative. Why does this happen? In my opinion, it happens becuase we live in a sea of “No’s.” As we grow up, the pressure is on to become “normal.” We are taught the notion of boundaries. We are taught the meaning of the word “no” all to well. At some point, we are told that we have to hang up superman’s cape and trade it for normalcy. We are told we can’t make a living following our dreams. It seems to me that all over society discourages us to stand up and be creative.

I think it’s time for a creative revolution in our world. We need more folks that aren’t afraid to raise their hands because they are too embarrassed at what others will say. We need to step up and take charge. We need to put a bullet through the forehead of mediocrity. We must teach our kids that it’s ok to follow our passions. That it is ok to be different. Creativity and passions should be celebrated, not discouraged.

If you look at our great leaders of today, just about every single one of them has the story where they came from an environment of people telling them they shouldn’t do what they were trying to do. Rarely do you ever hear of them having cheerleaders on the side saying, you can do it! Their creativity and passions were discouraged at just about every turn. If they had listened, we wouldn’t have the music, art, businesses, concepts and ideas of today. No innovation would occur. If you look at progression in our world, it comes from folks that dare to be different. That stand up and aren’t afraid to raise their hands. They come from people that push limits and follow what they think is right. They close their minds to the rest of the herd out there that discourage them.

Imagine for a moment if people’s passions were encouraged. If our artists, businesses, leaders, achievers and doers were celebrated for their efforts from the beginning, rather than after or if they made it? What great advancements could happen to our world? What new products would be created? Imagine the advancements in all of the various fields out there. I think we need to stop this suppression of creativity. We live in a sea of “No’s.” We must build up those who dare to fight for their passions. It’s time we encourage each other to be great and do great work.

Everyone is born creative; everyone is given a box of crayons in kindergarten. Then when you hit puberty, they take the crayons away and replace them with dry, uninspiring books on algebra, history, etc. Being suddenly hit years later with the “creative bug” is just a wee voice telling you, ” I’d like my crayons back please.” – Hugh Macleod

“To be nobody but yourself in a world that’s doing its best to make you somebody else, is to fight the hardest battle you are ever going to fight. Never stop fighting.” – E.E. Cummings

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The Supression Of Genius

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I recently read an incredible study that focused on divergent thinking as we progress through life. Divergent thinking is original and creative thinking. It’s thinking outside the box. The study found:

98 percent of children between the ages of three and five scored in the genius category for divergent thinking. Between the ages of two and ten, that number drops to 32 percent. By the time the kids become teenagers, it drops to 10 percent. And only 2 percent of those by the age of 25 scored in the genius category for divergent thinking.

WOW. Pretty interesting results. Gordon Mackenzie, in his book, Orbiting the Giant Hairball, talks about a situation he faced when speaking at schools. He would ask various age groups a question, “How many of you are artists?” In first grade, all of the kids would jump from their seats and wave their arms wildly with excitement. Every child was an artist. Second grade: half the kids would raise their hands, but would do so calmly. Third: only one third of them. And so on through the grades. By sixth grade, only one or two kids would raise their hands. Their eyes would glance side to side uneasily worried about being identified as a closet artist and what others would think.

What happened? Where did our creativity go? And further, why? When we were kids, the world was open and anything was possible. We all wanted to become astronauts, artists, superheroes and start businesses doing what we loved. Somewhere along the way, something changed. When did our great dreams change to sitting behind a desk in a cubicle doing work we hated, with people we hated, for people we hated?

What is happening here? What sinister forces are suppressing the creative genius inside each of us? Do you think that this might have something to do with why people don’t follow their dreams? I would love to know your thoughts on this! Please comment. I’ll be posting my thoughts in my next post!




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